Lemonade is a company with really good customer satisfaction. You don’t get a 4.9 user review rating by accident, and one of the things reviewers comment on is the speed with which Lemonade pays claims: 30% are handled straight away.
Not only are Lemonade B-corp certified, but one of the cool things about them and their claims process is that it can be done through their app. You just tap the ‘claims’ button and describe what happened – if your claim is instantly approved by Lemonade’s ingenious bot, Maya, it will be paid in three minutes. How easy is that?!
Getting your beloved pet covered through Lemonade also means helping to do a bit of good, too. The company donates to plenty of good causes throughout America – last year, they gave shelter and life-saving care to nearly 30,000 rescued animals.
Lemonade gets a lot of points for speed – its AI software approves claims in minutes – and its simple plans are seen as good value. However, the plans are less comprehensive than some.Read our full review
Great pricing but careful with "pre-existing" conditions
Overall, I’ve had an OK experience with Lemonade -I got it when my dog was about 6 months and had kennel cough once.
Even though kennel cough is not a life-long or chronic condition, they refuse to cover any future cases of it (or anything related). He had kennel cough again a year later and they didn’t cover it citing it was a “pre-existing” condition, he also had allergies and I had to fight them to cover the shots because they said the symptoms were similar to kennel cough… although it was a completely different thing.
Other than that, they are fairly quick at reviewing incidents and re-imbursing me.
So thankful I decided to proceed with Lemonade because just a few months after starting insurance, my dog Harvey started having extreme gastro issues that required emergency visits, labs, and medication. The actual visit is not covered, but 80% of everything else is less your deductible. Lemonade saved my butt and reimbursed over 60%. Definitely grateful that I have a policy with Lemonade and the customer service is great..
Best value pet insurance you will find
We had a look around for pet insurance and Lemonade were by far the cheapest. Normally I would be a bit suspicious about that but we decided to go for them anyway and really glad we did. They are super helpful and really friendly. Plus they really know what they’re talking about.
I decided it was time to get my dog Hugo insured. Lemonade was quick to respond, and the claims process is really easy. I’ve heard real bad stories about other insurance companies taking weeks to respond, but. I have had nothing but brilliant experiences with Lemonade.
Wow, what can I say about these guys? They are FANTASTIC! App is so easy to use and my claim was approved straight away. They have to be the easiest insurer to deal with!