Lemonade is a company with really good customer satisfaction. You don’t get a 4.9 user review rating by accident, and one of the things reviewers comment on is the speed with which Lemonade pays claims: 30% are handled straight away.
Not only are Lemonade B-corp certified, but one of the cool things about them and their claims process is that it can be done through their app. You just tap the ‘claims’ button and describe what happened – if your claim is instantly approved by Lemonade’s ingenious bot, Maya, it will be paid in three minutes. How easy is that?!
Getting your beloved pet covered through Lemonade also means helping to do a bit of good, too. The company donates to plenty of good causes throughout America – last year, they gave shelter and life-saving care to nearly 30,000 rescued animals.
Lemonade gets a lot of points for speed – its AI software approves claims in minutes – and its simple plans are seen as good value. However, the plans are less comprehensive than some.Read our full review
Great pricing but careful with "pre-existing" conditions
Overall, I’ve had an OK experience with Lemonade -I got it when my dog was about 6 months and had kennel cough once.
Even though kennel cough is not a life-long or chronic condition, they refuse to cover any future cases of it (or anything related). He had kennel cough again a year later and they didn’t cover it citing it was a “pre-existing” condition, he also had allergies and I had to fight them to cover the shots because they said the symptoms were similar to kennel cough… although it was a completely different thing.
Other than that, they are fairly quick at reviewing incidents and re-imbursing me.
As we have insurance for ourselves, the idea of pet insurance sounded sensible. After I signed up for Lemonade, Zoe our dog had her vet. check up. I submitted the vet.receipt to Lemonade via their app, it was reviewed and reimbursed within a day with the amount determined in the plan. At this early time with the insurance, I am satisfied with the policy. Coverage is detailed which helped with the decision to get Lemonade as opposed to other plans.
Speed and helpful!
These guys are super helpful. Claims are handled quickly. Can’t fault them. Would definitely recommend them if you’re looking for pet insurance. If you don’t like apps then maybe they’re not the company for you though.
The prices offered are great but they could do with more puppy-friendly policies.
Just filed my first claims
Just filed my first claims for the annual visits for two of my cats. I found the process pretty easy. The only problem that I had was that I entered my bank account information incorrectly. There’s no option to correct submittal errors so I had to go through Lemonades support group to get that changed. Would be nice to see that as an enhancement in the future. Thanks!