4.5
Rated 4.9 out of 5
109 user reviews
Excellent91%
Very good8%
Average1%
Poor0%
Terrible0%

Lemonade is a company with really good customer satisfaction. You don’t get a 4.9 user review rating by accident, and one of the things reviewers comment on is the speed with which Lemonade pays claims: 30% are handled straight away.

Not only are Lemonade B-corp certified, but one of the cool things about them and their claims process is that it can be done through their app. You just tap the ‘claims’ button and describe what happened – if your claim is instantly approved by Lemonade’s ingenious bot, Maya, it will be paid in three minutes. How easy is that?!

Getting your beloved pet covered through Lemonade also means helping to do a bit of good, too. The company donates to plenty of good causes throughout America – last year, they gave shelter and life-saving care to nearly 30,000 rescued animals.

FACT! Lemonade are top-rated by Supermoney and Clearsurance.

Founded in

2015

Employees

500+

Headquarters

New York

Petted Review

Lemonade gets a lot of points for speed – its AI software approves claims in minutes – and its simple plans are seen as good value. However, the plans are less comprehensive than some.

4.8
star star star star star
Read our full review

User Reviews

Lemonade
Rated 4 out of 5

Great pricing but careful with "pre-existing" conditions

My
2
-year-old
Australian Shepherd
in
New York
was insured by

Overall, I’ve had an OK experience with Lemonade -I got it when my dog was about 6 months and had kennel cough once.
Even though kennel cough is not a life-long or chronic condition, they refuse to cover any future cases of it (or anything related). He had kennel cough again a year later and they didn’t cover it citing it was a “pre-existing” condition, he also had allergies and I had to fight them to cover the shots because they said the symptoms were similar to kennel cough… although it was a completely different thing.
Other than that, they are fairly quick at reviewing incidents and re-imbursing me.

Rebeca
September 13, 2022
Lemonade
Rated 4 out of 5

Satisfied

My
5
-year-old
Golden Retriever
in
Texas
was insured by

As we have insurance for ourselves, the idea of pet insurance sounded sensible. After I signed up for Lemonade, Zoe our dog had her vet. check up. I submitted the vet.receipt to Lemonade via their app, it was reviewed and reimbursed within a day with the amount determined in the plan. At this early time with the insurance, I am satisfied with the policy. Coverage is detailed which helped with the decision to get Lemonade as opposed to other plans.

Leah
June 2, 2022
Lemonade
Rated 4 out of 5

Speed and helpful!

My
2
-year-old
Goldendoodle
in
Delaware
was insured by

These guys are super helpful. Claims are handled quickly. Can’t fault them. Would definitely recommend them if you’re looking for pet insurance. If you don’t like apps then maybe they’re not the company for you though.

Romy
May 17, 2022
Lemonade
Rated 4 out of 5

Great prices

My
1
-year-old
Great Dane
in
Connecticut
was insured by

The prices offered are great but they could do with more puppy-friendly policies.

Georgie
May 7, 2022
Lemonade
Rated 4 out of 5

Just filed my first claims

My
1
-year-old
Russian Blue
in
Arkansas
was insured by

Just filed my first claims for the annual visits for two of my cats. I found the process pretty easy. The only problem that I had was that I entered my bank account information incorrectly. There’s no option to correct submittal errors so I had to go through Lemonades support group to get that changed. Would be nice to see that as an enhancement in the future. Thanks!

Cindy
April 19, 2022